If you've already registered for an online myFund account, you will have created a memorable phrase. When you log in, you will be asked to enter certain characters of this phrase before you can access your account. However, some members have told us that this step of the process can be difficult for them. 

To make logging in more convenient, and secure, we are introducing two-factor authentication (also known as 2FA) from February. 

Two-factor authentication - an easier and more secure way to access your account

Two-factor authentication will make logging in to or registering for an online account much more convenient.

When you log in, you will still be asked to enter your password correctly. You will then be sent a unique, one-time security code to your registered email address.

Step 1: The first time you use 2FA to log in to your online account, you'll only be able to use your email address.

Once you've done this, you can add or verify your mobile number. You can learn more about this in the 'What you need to do' section of this article.

Adding and verifying your phone number is really important. It will allow you to receive your code via either your phone or email in the future.

Step 2: You'll then receive an email with a unique code. You'll need to copy this code, go back to the BTP website and enter it in to the 'Security code' field. Then, select 'Confirm' and you'll be taken to the dashboard of your online account. 

The security code will expire in 15 minutes, but don't worry if you aren't quick enough, you can easily request another security code.

With 2FA, you will need both your password and a unique security code that you'll be sent each time you log in to your account.

What you need to do

When 2FA is in place from 6 February, you'll first need to use an email address to log in to your online account.

However, we recommend that once you've logged in to your online account for the first time using 2FA, you add and verify your phone number so you have the choice of which device you would like to use in the future.

Once you've logged in to your online account via your email address, go to the 'Contact Details' section - you can find this in the myFund Account menu under 'My Details'.

In the 'Mobile Number' section, you can add or verify a mobile number - the mobile number you want to use needs to be verified before you can use it to log in.

This is because we need to make sure that this is your mobile number we're sending important details to, and not anyone else's. 

Adding a mobile number increases the security of your account, as if you ever lose access to your email account, you can receive security codes via text message. Railpen will never share your mobile numbers with third parties.

Adding a mobile number to your account

If you want to add a mobile number, enter your number in the 'Mobile Number' field and then click a 'Request a security code'. A unique security code will then be sent to your phone. Copy this code and then enter it in to the 'Security code' field and then click 'Save'.

Once you've done this, you'll then be able to log in to your online account by using your phone number.

If you've already added a mobile number to your account before 2FA

If you've previously added a mobile number to your account, all you need to do is verify it. Next to your phone number, click 'Verify your number' and then request a security code.

A unique security code will then be sent to your phone. Copy this code and then enter it in to the 'Security code' field, and then click 'Save'.

Once you've done this, you'll then be able to log in to your online account by using your phone number.