From the end of 2024, you’ll be able to get some pension paperwork online only rather than by post. If you’ve changed your address, you’ll also need to tell us online.

The first documents to be moved online are:

• Annual Benefit Statements (ABS)
• Summary Funding Statements (SFS)
• Pension Saving Statements (PSS)
• Member newsletters, including Focus, Extra and Penfriend
• ‘Wake-up’ letters – a reminder to start making plans for your retirement, which you’ll get before you’re due to stop work. We may still send you a pre-retirement pack to help you prepare for retirement.
• P60s
• Pension year-end letters

You may not get all of these documents, as it depends on your membership. Any documents you do get will move online only from the end of 2024, unless you opt in to print.

If you opt in to print, these documents will be sent to you by post.

What does it mean for me?

If you have a myFund account, you’ll get your documents online from the end of 2024. Unless you tell us you want to opt in to print.

If you opt in to print, you’ll get your documents by post, even if you have a myFund account.

If you don’t have a myFund account AND you don’t opt in to print, you’ll get your documents by post. So, if you’d prefer to get things online, you need to register for a myFund account.

What do I need to do to go paperless, or keep getting documents in print?

Go paperless

If you’re happy to get your documents online, you don’t need to tell us. But, you will need a myFund account to access them.

If you already have an account, you’ll get some documents online automatically from the end of 2024. However, you will continue to get things in print until then.

If you haven’t got an account, you can register quickly and easily here. The page also includes helpful instructions, and a short video on how to register.

Continue with print

You can opt for print, even if you have a myFund account, but you’ll need to tell us.

To opt-into print just fill in this form. You can also call the Helpline if you prefer.

You may still get communications giving you the chance to opt in throughout 2024, but you only need to tell us once.

Do nothing

If you don’t register for a myFund account, and don’t opt into print, your personal documents will still be sent to you by post. However other items like newsletters, will be online only from the end of 2024.

It’s up to you

However you choose to get your documents (print or online) it will apply for all of your periods of membership, and for any documents that are moved online in future. But you can change your mind by contacting us at any time.

Where will I find my documents online? 

Your online documents will be in the ‘My Library’ section of your myFund account.

Your latest Annual Benefit Statement, P60s and pension year-end letters will be in the 'View statements and estimates' page in the 'My Pension' section.

Newsletters can be found on the dedicated Newsletter page, in the ‘Resources’ area without logging in.