Help

We've provided answers to some questions we often get from members on the FAQs page.

If you still need help, you can send an email to csu@railpen.com, or you can speak to the Helpline on 0800 012 1117.

Railways Pensions is powered by Railpen Ltd
© Railpen Limited 2026. Registered Office: 7 Devonshire Square, London, EC2M 4YH
Each of Railpen Limited (registered in England and Wales No. 2315380) and Railway Pension Investments Limited (RPIL) (Registered in England and Wales No. 1491097) is a wholly owned subsidiary of Railways Pension Trustee Company Limited (Registered in England and Wales No. 2934539). Registered office for each company: 7 Devonshire Square, London, EC2M 4YH. RPIL is authorised and regulated by the Financial Conduct Authority for some of its activities. The administration of occupational pension schemes is not a regulated activity. Full details about the extent of RPIL's authorisation and regulation by the Financial Conduct Authority are available from us on request.