Microsoft outage

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Read the latest news about the Fund and your pension below.

Microsoft outage

Nov 13, 2026

There is a global Microsoft issue impacting some services, including our emails. All of our other services are operating as normal.

Please be assured that any payments due are not affected.

It may take us longer than usual to reply to emails.

You may experience issues with email one-time passcode (OTP) authentication when logging into your myFund account. SMS authentication is not impacted.

If you have an urgent question or issue, please log in to your myFund account if you are able, or call us on 0800 012 1117.

We are experiencing a high volume of calls, so please bear with us.

Thanks for your patience.

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Each of Railpen Limited (registered in England and Wales No. 2315380) and Railway Pension Investments Limited (RPIL) (Registered in England and Wales No. 1491097) is a wholly owned subsidiary of Railways Pension Trustee Company Limited (Registered in England and Wales No. 2934539). Registered office for each company: 7 Devonshire Square, London, EC2M 4YH. RPIL is authorised and regulated by the Financial Conduct Authority for some of its activities. The administration of occupational pension schemes is not a regulated activity. Full details about the extent of RPIL's authorisation and regulation by the Financial Conduct Authority are available from us on request.

News updates

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Microsoft outage