News updates

Opening dates and times:

• Wednesday, 24 December – 8am – 12 noon
• Thursday, 25 December – closed
• Friday, 26 December – closed
• Monday, 29 December – 8:30am – 4:30pm
• Tuesday, 30 December – 8:30am – 4:30pm
• Wednesday, 31 December – 8:30am – 4:30pm
• Thursday, 1 January - closed
• Friday, 2 January – back open as normal 8am – 5pm
  

If you have questions about your pension during this time, you’ll find lots of useful information on your member website in your myFund account, including:

• A video library with short guides on topics from tax to using the website
• Read as You Need guides for in-depth pension information
• FAQs with answers to common queries
  

If you need to speak to someone, our Helpline contact details are:

• UK calls: 0800 012 1117
• International calls: +44 1325 342 800 (charged at standard overseas rates)
  

We return to normal opening hours (8:00am – 5:00pm, Monday to Friday) from Friday, 2 January 2026.

Wishing you a wonderful festive season!