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If you have a question about your pension, or you need to send us some information, you can now get in touch with us by completing a contact form in your myFund account.

This allows you to give us all the information we need in one secure place.

How to send us a message

• Log in to your myFund account.
• On your dashboard, find the section ‘Need help? Send us a message’ and click ‘Contact us’.
• Choose the option that best matches your query. You’ll see:

- ‘I’m interested in’ categories (e.g., retirement, transfers, Additional Voluntary Contributions and others).

- ‘I would like to know more about’ sub-options for more detail

We’ll show you some helpful guidance first - this might answer your question straight away. If not, click Next to continue. Complete the actions on this page and click ‘Submit’.

Before you write your message

• Check the scheme shown at the top of the form. If you’re in more than one scheme, use the scheme switcher to select the right one.
• Confirm your email address by ticking “Is this information correct?”. If you need to update it, go to My Details under Account Security.
• If your query relates to something already in progress, select Yes and add any details you have in the Enquiry Details box.
  

To send your message:

• Fill in the Enquiry Details box
• Upload any documents you need to send
• Click Submit
  

What happens next?

Once you’ve sent your message, you’ll see a confirmation page.

We aim to respond within 2 weeks, but some requests may take longer.

From the confirmation page, you can:

• go back to the start to send another message, or
• continue managing your pension
  

Why do you need to log in first?

Logging in adds an extra layer of security. You’ve already used two-factor authentication, so we know it’s you. This keeps your pension information safe and ensures everything is sent securely.

We recommend using your myFund account for contacting us - it’s the safest way to share your pension details.